Who is responsible for this site
LA Drain Works is the party behind ladrainworks.com and the LA Drain Works drain service. Questions about any of this page go to [email protected].
What gets collected
The request form stores what you type: name, phone, email, the street address of the job, city, a description of the drain problem, when you want it done, and a record that you ticked the consent box.
If the site shows a phone number and you call it, the call passes through Twilio, which logs the caller's number, the date and how long the call lasted. Calls are not recorded.
The company that hosts the site, Cloudflare, writes short technical logs (IP addresses among them) so it can block abuse. No advertising cookies or trackers are set here.
What your details are for
They are used to arrange the visit and written price you asked for, to reply to you, and to keep a note of where the request went. Nothing else.
Where your request goes
Your details go to the local business that quotes: the single local drain business that will price the job and carry it out. It is never sold, and never used for marketing lists. That business then holds your details under its own privacy terms.
Three services help the site run and see data only for that purpose: Web3Forms delivers the form, Twilio carries calls, and Cloudflare serves the pages.
Retention
Records of a request stay on file while the job is open and the pricing business may still need them. They are removed within two years at the latest.
What you can ask for
California residents can ask to see the details held about them, to correct them, or to have them deleted, under the California Consumer Privacy Act. Write to [email protected] and say what you want. Complaints can go to the California Attorney General or the California Privacy Protection Agency.
If this page changes
A new version replaces this one on this address, with its date updated.
Page updated